South Sound 911’s law enforcement communications center is staffed by approximately 130 full-time, highly-trained professionals who collectively work to support the answering of over 920,000 calls annually and the dispatching of officers from 19 law enforcement agencies, 24 hours a day, seven days a week.
When you call 911, a communication officer (CO) or communication support officer (CSO) answers your call at the law enforcement communications center; a CO answers incoming emergency 911 calls, while a CSO handles non-emergency calls. While you are on the line with the CO or CSO, that call taker relays relevant information to a dispatcher who communicates with officers in the field. Dispatchers provide officers with information they need to respond to your call for assistance.
If when you call 911 you need fire or medical aid, your call will be transferred to a fire communications center to a fire dispatcher. The 911 call taker may stay on the line in the event a law enforcement response is also needed.
From the call to the response, it is a well-oiled and modern system utilizing computer-aided dispatch (CAD) to facilitate communications between the CO or CSO, dispatcher, and law enforcement, as well as VHF, 700 MHz and 800 MHz radio.
South Sound 911's law enforcement communications center is based in Tacoma and serves all of Pierce County.
For a list of the 19 law enforcement partner agencies served by South Sound 911, please visit the Links & Resources page.